I was brought on to help identify problems with and create solutions for the product through research, mapping, wireframes, data infographics, usability tests, and analysis.
• Information Architect
• UX/Product Design
• Test Facilitator
Limited company-wide knowledge of UX and mobile value
✓ Worked with international stakeholders to develop tests for usability studies and site optimization testing.
✓ Conducted UX research studies and internal research initiatives.
✓ Advocated for user research and helped drive the integration of user-centered design processes and methodologies into the product development process.
✓ Analyzed data, produced reports, and communicated insights/recommendations (as well as delivered overall user-interface design expertise) to clients and internal teams.
✓ Produced research such as competitive evaluation, heuristic analysis, stakeholder and sales agent interviews, usability test reports, test plan strategies, etc.
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